Larry Nissley, Director of Supply Chain Management, Clean Burn,
Inc, in Leola, PA, is ahead of other busy executives in finding a
way to remedy the sleep deprivation we keep hearing about in our
More than two years ago, Clean Burn and its subsidiary,
Millcreek Manufacturing, decided to use the Vendor Management
Inventory system through Cubbison Company in Youngstown, Ohio, to
stay on top of metal and overlaminated mylar labels used in product
identification. Clean Burn and Millcreek produce more than 40
products, including used-oil furnaces, burners, boilers, spreaders,
mulchers and aerators sold in more than 40 countries. They require
more than 300 different labels in English and Russian.
Although there were some lower bids, Nissley looked beyond the
bottom line to determine "whom we thought could truly service Clean
Burn so we could go to sleep at night knowing this is going to be
taken care of from both a quality and a service standpoint."
Initially, he was concerned that Cubbison was six hours away,
but they have a local salesperson that can be on site fast if he
needs to be, and they use a team of inventory specialists who come
in weekly. "Whatever Cubbison decides we need to order, we order.
Somebody comes in and stocks our shelves for us. And then we just
put an order through. It's real quick," says Nissley.
In the past, "we used to have line outages because of a label,"
he adds. And when a line goes down, "You can't ship to customers.
Containers can't go out. It can affect the entire shipment. You
quickly have thousands of dollars impacted."
Nissley gives Cubbison a monthly forecast, so Cubbison knows
what's been projected for the next five months.
Clean Burn and Millcreek typically need runs of 100 to 200
labels. But some larger equipment, such as that for spreading in
orchards and vineyards, is in limited production-and may need only
a dozen labels a year.
Cubbison can respond whether there's a need for 10 labels or
"We were so restricted before," Nissley says. "The previous
supplier wasn't interested in making small runs. If they did do
one, the prices were astronomical."
Now, "we have what we need when we need it. And quality is so
consistent." Before, if there was a change in the material, labels
for furnaces, which might have to stand up to minimum temperatures
of 200, could yellow, fade or crinkle. Cubbison uses
computer-controlled, dust-free HP equipment to turn out labels to
Cubbison service has been personal and includes attention from
the top. "Another thing that impressed me," adds Nissley, "is that
Tim Merrifield, the owner of the company, has been there from the
get go. He visits occasionally. You can just tell that, from his
attention to detail on our account, it filters down. They really
seem to care, and that's rare in this day and age. I have nothing
but good to say about the company; they're just world-class."
Larry J. Nissley, Director of Supply Chain
Clean Burn, Inc.